Kitchenware Warranty NZ
Every product we sell comes from European brands with generations of craftsmanship behind them. If something isn't right, you shouldn't have to chase a manufacturer on the other side of the world. That's why all warranty claims for every brand we carry are handled here in New Zealand by the team at Michael Joyce Ltd, the official NZ distributor for WMF, Rosenthal, Thomas, Swiss Diamond, Zassenhaus, Kaiser, Cilio, Küchenprofi and more.
Brand warranties we handle in New Zealand
Michael Joyce Ltd is the New Zealand distributor for each of the brands below. Whichever brand you own, your warranty claim comes to one local team, and we deal with the manufacturer on your behalf.
| Brand | Products covered | NZ warranty claims |
|---|---|---|
| WMF | Cookware, frying pans, pressure cookers, knives, cutlery, kitchen tools, barware | Michael Joyce Ltd |
| Rosenthal | Porcelain dinnerware, including Junto | Michael Joyce Ltd |
| Thomas by Rosenthal | Porcelain dinnerware, including Thomas Loft | Michael Joyce Ltd |
| Rosenthal meets Versace | Luxury porcelain and giftware | Michael Joyce Ltd |
| Swiss Diamond | Premium Steel cookware, acacia butcher's blocks, wood fibre chopping boards | Michael Joyce Ltd |
| Philippi | Design homeware and gifts | Michael Joyce Ltd |
| Zassenhaus | End grain chopping blocks, serving boards, kitchen tools | Michael Joyce Ltd |
| Küchenprofi | Cast iron pans and woks, Porto bakeware, kitchen tools | Michael Joyce Ltd |
| Spring | Cookware and table cooking | Michael Joyce Ltd |
| Kaiser | Springform pans, loaf tins and bakeware, including manufacturer's coating guarantees | Michael Joyce Ltd |
| Cilio | Stovetop espresso makers, French presses, kettles, insulated jugs | Michael Joyce Ltd |
| Silit | Cookware and cutting boards | Michael Joyce Ltd |
| Chilly's | Reusable insulated bottles and cups | Michael Joyce Ltd |
Where a brand offers its own manufacturer's guarantee, such as Kaiser's 10-year guarantee on La Forme Plus coatings, you claim that through us too.
How to make a warranty claim in New Zealand
- Contact Michael Joyce Ltd. Email sales@michaeljoyce.co.nz or call free on 0800 222 021. We aim to reply within 24 hours.
- Tell us what's happened. Include your name, order number or proof of purchase, the brand and product name, a short description of the problem and a few clear photos of the fault.
- We assess your claim. Our Auckland team reviews it and lets you know the next steps. Sometimes we may ask you to send the product to us for a closer look.
- We replace faulty products. If it's a manufacturing fault, we replace your product. If the exact item is no longer available, we'll offer an equivalent replacement.
What our warranty covers
Covered
- Faults in materials or workmanship
- Manufacturing defects that appear with normal household use
- Manufacturer's guarantees offered by our brands
Not covered
- Normal wear and tear, such as surface scratches or gradual wear of non-stick coatings over time
- Damage from accidents, drops, misuse or overheating
- Damage from not following care instructions, such as putting hand-wash-only items in the dishwasher
- Products modified or repaired by someone else
Looking after your products helps them last a lifetime. See our guides on caring for your frying pans and caring for wooden chopping boards.
Damaged in delivery?
If your order arrives damaged anywhere in New Zealand, email sales@michaeljoyce.co.nz within 2 days of delivery with your order number and photos of the product and packaging, and we'll sort it out quickly.
Your rights under the Consumer Guarantees Act
Our warranty is in addition to your rights under the New Zealand Consumer Guarantees Act 1993. Under the Act, goods must be of acceptable quality and fit for their purpose. Nothing on this page limits those rights.
Changed your mind instead? See our returns policy: eligible unused items in original packaging can be returned within 14 days of delivery.
Warranty FAQs
Who handles WMF, Rosenthal and Swiss Diamond warranty claims in NZ?
Michael Joyce Ltd handles all warranty claims in New Zealand for WMF, Rosenthal, Thomas, Rosenthal meets Versace, Swiss Diamond, Philippi, Zassenhaus, Küchenprofi, Spring, Kaiser, Cilio, Silit and Chilly's. Contact the team in Auckland at sales@michaeljoyce.co.nz or 0800 222 021.
What happens if my product has a manufacturing fault?
If your product has a manufacturing fault, Michael Joyce Ltd will replace it. If the exact item is no longer available, we'll offer an equivalent replacement.
Do I need to contact the manufacturer overseas?
No. Michael Joyce Ltd handles every warranty claim locally in New Zealand and deals with the manufacturer on your behalf, so you only ever talk to one team.
How do I make a warranty claim?
Email sales@michaeljoyce.co.nz or call 0800 222 021 with your name, order number or proof of purchase, the brand and product name, a description of the problem and clear photos of the fault. We aim to reply within 24 hours.
What isn't covered by the warranty?
The warranty covers manufacturing faults. It doesn't cover normal wear and tear, accidental damage, misuse, overheating, damage from not following care instructions, or products modified or repaired by someone else.
Does the warranty affect my rights under the Consumer Guarantees Act?
No. Our warranty is in addition to your rights under the New Zealand Consumer Guarantees Act 1993, which requires goods to be of acceptable quality and fit for purpose.
Talk to our New Zealand warranty team
Michael Joyce Ltd
Email: sales@michaeljoyce.co.nz
Freephone: 0800 222 021 · Phone: +64 9 376 6667
17 Westmoreland St West, Grey Lynn, Auckland 1021
PO Box 5182, Auckland 1142